AI tools for customer support

Enterprise customer-support agents grounded in company knowledge, playbooks, and connected business workflows.

Best for: Ada suits organizations building an AI customer experience around approved knowledge and procedures.

Build AI phone agents with all-in per-minute pricing, conversational pathways, automations and compliance options.

Best for: Bland AI suits teams that want AI agents to handle phone calls such as support, outreach and scheduling, and that prefer a single per-minute rate.

Botpress provides tools for building support agents and knowledge-based conversations.

Best for: Customer support agents with scoped knowledge

AI customer agents for support, sales, and customer experience across chat and connected communication channels.

Best for: Knowledge-trained agents and Customer support

Build knowledge-based support agents for websites and messaging channels, with human handoff, a shared inbox, and model-metered credits.

Best for: Chatling suits teams answering recurring questions from a maintained help center.

A customer-support inbox with Captain AI, knowledge-based answers, agent assistance, and multichannel conversation management.

Best for: Chatwoot suits teams keeping customer conversations and AI assistance in one support workspace.

A support inbox with AI-powered replies, knowledge-based automation, and human handoff across eligible channels.

Best for: Crisp suits teams combining live customer conversations with a defined AI support workflow.

Create governed, source-based AI assistants from business documents and websites, then deploy widgets or connect through a RAG API.

Best for: CustomGPT.ai suits organizations answering questions from a defined body of approved material.

Enterprise conversational support agents with workflow logic, testing, and conversation observability.

Best for: Decagon suits support organizations deploying agents that need to follow business workflows rather than only answer FAQs.

Create knowledge-based AI agents from documents and websites, with source updates, integrations, and plan-dependent actions.

Best for: DocsBot AI suits teams answering a defined set of questions from their own approved content.

Connect AI agents to helpdesks, knowledge sources, and team apps for support replies, escalation, and approved actions.

Best for: eesel AI suits teams adding an assistant to tools they already use.

Freshworks' support AI for knowledge-based answers, agent assistance, and service insights within eligible Freshdesk plans.

Best for: Freddy AI suits support teams already using or evaluating Freshdesk.

An ecommerce helpdesk and AI support agent with store context, shared inboxes, conversation actions, and team handovers.

Best for: Gorgias suits commerce brands connecting support conversations with their store data.

A customer-support platform combining shared conversations, AI drafting, knowledge answers, and support insights.

Best for: Help Scout suits teams handling customer requests while keeping a consistent human support process.

Fin AI customer agent for support and customer interactions across chat, email, voice, and connected helpdesk workflows.

Best for: Knowledge-based support and Customer-service agent

Build support AI agents with knowledge sources, live-chat handoff, and channel-specific automation workflows.

Best for: Kommunicate suits teams automating a defined set of customer questions while retaining a human support route.

A customer-service CRM with contextual AI agents, agent assistance, workflow design, and conversation insights.

Best for: Kustomer suits organizations that want customer history and support activity in one service platform.

Build customer-service AI agents across messaging and voice, with business actions and conversation insights.

Best for: Sierra suits businesses designing a customer-facing agent with clear operating guidance and access to approved actions.